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Mar 1, 2009
Know the difference between a CC and a BCC
The HR manager at Twitter forgot the difference, and not in just any email but in a rejection email to 186 job applicants.
Welcome to Email Communication 101: Never cc folks who are not supposed to know each other on the email. There's something called a Bcc, y'know!
Truth of the times, in a transparent world, your mistakes would get magnified. Specially if you work at a social media firm. Yeah, life's not fair.
This is not your father's HR job anymore.
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Thanks, Gautam - this was a huge error! No question a blind form email was the way to go. Great post that made the point in few words...and when you're at work with the team, avoid the bcc...it disincludes people and makes them feel that you're talking about them behind their back.
ReplyDeleteMarsha
Gautam, A huge stupid error; more so when it concerns HR, which is communicating to prospective clients. However my personal experience has been that mostly everyone tech savvy or challenged are basically email retards, think it is the best solution to hit reply, search out different emails & reply on them & what not:) so why not twitter. Hope at least he kept it to 140 characters:)
ReplyDeleteThis is the worst. Also when the reply all mishap happens that can sometimes be devastating.
ReplyDeleteI really aprecciate to read your blog. We here from Brazil have learned a lot from your posts. When is possible take a look mine Curso de Informática à Distância. Antonio B Duarte Jr.
ReplyDelete